We support each other on a day-to-day basis in the work that we do in order to improve relationships and improve lives.
Diane has a first class honours degree in Social Policy, a diploma in Criminology and achieved certification in Leadership and Management. Diane trained and qualified as a mediator over 15 years ago and has a proven track record of professional expertise. Over the course of her career she has mediated hundreds of cases with positive outcomes, with experience in a wide range of practices: community, inter-relationship, additional support needs, workplace, common-repairs and complaints management. She is also an experienced mediation trainer and has supported and supervised other mediators. Diane leads on the development, delivery and management of the SCCR and is committed to developing collaborative and supportive relationships to ensure the SCCR as a national initiative, brings about positive change for families and young people across Scotland.
Caroline studied Psychology at Queen Margaret University with a key interest in counselling. She has also worked as a young person befriender, building confidence and interpersonal skills. Caroline first joined the SCCR as the administrator where in a very demanding role she honed her skills to provide support to the line management and team in the development of the SCCR services. In March 2015 Caroline successfully progressed into the current role of SCCR Events’ Organiser. In this role Caroline is looking forward to continuing to deliver events across Scotland as a means of early intervention which improves relationships and lives, and ultimately reduces youth homelessness.
Duncan is a qualified trainer and has worked in a variety of roles within the third sector for many years, working and managing projects related to the employability of ex-offenders and young people at risk of offending. Duncan’s last position saw him involved in workforce development, designing and delivering staff development programmes and performance management workshops. As the SCCR’s Trainer, Duncan delivers Conflict Resolution training to those who work with young people and families and to young people and families across Scotland.
Sarah has 15 years’ experience working with Universities, the BBC, British Council, People’s Palace Projects, and East End Collaborations in PR and communications, public engagement and sharing research impact. She is one of the founders of Outer Space | Inner Space, an award-winning project bringing together interdisciplinary researchers to develop, trial and offer public engagement activity using interactive research technology within an immersive public space. Sarah is very excited to join the team as Digital Communications and Marketing Officer delivering engagement, ideas and resources to support the SCCR as a national resource hub for conflict resolution, mediation and early intervention in reducing youth homelessness.
Lauren studied Psychology at Queen Margaret University, with a particular interest in work relating to Child and Developmental psychology. Following completion of her studies, she spent some time working as a care worker with Lothian Autistic Society, supporting young people with additional complex needs and helping them build their confidence in an inclusive environment. Now, after four years of working in the financial industry, Lauren is delighted to join the SCCR as the administrator where she will provide a high level of support to the line management and team in the development of the SCCR services.
Drew is Managing Director of Drummond International, a family owned Leadership Consultancy business which helps individuals and organisations deal with change, culture and conflict. He is highly regarded for his coaching, interpersonal skills and work in mediation. His experience spans from the shipping industry, to the not-for-profit sector with Columba 1400 through to the public sector working in residential child care. These experiences have helped him and those with whom he works to realise the importance of values led leadership.